Dynamics 365 Customer Engagement
Sales, Customer Service and Field Service: scoping, functional design, data modelling, configuration and implementation roadmap.
Expertise
Cross-functional expertise connecting strategy, Microsoft architecture, delivery and artificial intelligence.
IDRWAY works at the intersections that shape solution coherence, decision quality and the programme’s ability to stay on track.
Microsoft business applications
Design beyond the tool.
A Dynamics or Power Platform solution is only robust when it connects processes, users, data, integrations and delivery constraints effectively.
IDRWAY’s experience covers both functional and technical dimensions, from early Microsoft Dynamics CRM versions to today’s Dynamics 365 and Power Platform environments.
Power Platform
Power Apps, Power Automate, portals and extensions: solution architecture, governance and integration with Dynamics 365.
Architecture & integration
Interfaces with the wider IT landscape, APIs, automation, data migration, environments and management of technical debt.
Mobile & field operations
Designing user journeys for mobile use and limited-connectivity or offline conditions.
Products & use cases
Applications at the heart of the system.
Customer engagement & ERP
Business processes in Dynamics 365.
Microsoft Dynamics 365
Business application suite
Dynamics 365 Sales
Sales and customer relationships
Dynamics 365 Customer Service
Customer service and support
Dynamics 365 Field Service
Field service and operations
Dynamics 365 Finance
Finance · FinOps scope
Dynamics 365 Supply Chain Management
Supply chain · FinOps scope
Applications & data
Applications, automation, analytics and agents.
Microsoft Power Platform
Low-code platform
Microsoft Power Apps
Business applications
Microsoft Power Automate
Process automation
Microsoft Power Pages
Business websites and portals
Microsoft Power BI
Analytics and visualisation
Microsoft Fabric
Unified data and analytics platform
Microsoft Dataverse
Business data and logic
Microsoft Copilot Studio
Agent design and orchestration
Icons identify the products mentioned, not partnerships or certifications. The scope of support is defined for each engagement.
Connecting disciplines
Bring separate perspectives into one conversation.
Leadership intent, business needs, functional architecture, technical teams and programme constraints need to remain in the same conversation.
IDRWAY can define a target, challenge a design, support a project team, strengthen a critical transition or provide an independent view of an existing setup.