Ecosystem
Let the problem guide the tools, not the other way round.
IDRWAY combines deep Microsoft ecosystem experience with active exploration of emerging AI tools. Their role always depends on the context.
Products & use cases
Understand where each product fits.
Customer engagement & ERP
Business processes in Dynamics 365.
Microsoft Dynamics 365
Business application suite
Dynamics 365 Sales
Sales and customer relationships
Dynamics 365 Customer Service
Customer service and support
Dynamics 365 Field Service
Field service and operations
Dynamics 365 Finance
Finance · FinOps scope
Dynamics 365 Supply Chain Management
Supply chain · FinOps scope
Applications & data
Applications, automation, analytics and agents.
Microsoft Power Platform
Low-code platform
Microsoft Power Apps
Business applications
Microsoft Power Automate
Process automation
Microsoft Power Pages
Business websites and portals
Microsoft Power BI
Analytics and visualisation
Microsoft Fabric
Unified data and analytics platform
Microsoft Dataverse
Business data and logic
Microsoft Copilot Studio
Agent design and orchestration
Assistants & development
Use cases selected according to data and control requirements.
Microsoft 365 Copilot
Assistance within Microsoft 365
ChatGPT
OpenAI · analysis and content creation
Claude
Anthropic · analysis and development
GitHub Copilot
Development assistance
Gemini
Google · multimodal assistance
Icons identify the products mentioned, not partnerships or certifications. The scope of support is defined for each engagement.
Connect the tools to programme realities.
Customer engagement applications, ERP processes, portals, automation and assistants must fit the data, interfaces, environments and governance of the information system.
Finance and operations, often called FinOps in the Dynamics ecosystem, is represented here by Dynamics 365 Finance and Supply Chain Management. Its inclusion does not imply an additional functional specialism or certification.
Delivery and engineering cut across the ecosystem: programme governance, agile practices, Azure DevOps / GitHub Enterprise and deployment pipelines.
Microsoft and its products, ChatGPT, Claude, Gemini and GitHub Copilot are trademarks of their respective owners. IDRWAY is an independent company; no affiliation or endorsement by these vendors is implied.